Return and Refund Policy for CROFI – Craft of India’s Website
Welcome to CROFI – Craft of India Website. This Return and Refund Policy outlines the procedures, eligibility criteria, and guidelines for returning products purchased through our platform. By using the Website, you agree to adhere to the terms outlined below.
1. Eligibility for Returns
1.1 Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
1.2 Timeframe: Returns must be initiated within [number of days] days from the date of delivery.
2. Return Process
2.1 Contact Us: To initiate a return, please contact our support team at [contact email] with your order number and reason for return.
2.2 Return Authorization: Our support team will provide you with a return authorization and further instructions for packaging and shipping.
3. Return Shipping
3.1 Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged product).
3.2 Packaging: Products must be securely packaged and include all tags to prevent damage during transit.
4. Inspection and Approval
4.1 Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
4.2 Approval: If the return is approved, we will process the refund or exchange as per your preference.
5. Refund Process
5.1 Refund Method: Refunds will be processed using the original payment method used during the purchase.
5.2 Refund Amount: Refund amounts may exclude shipping and handling fees unless the return is due to our error.
6. Exchange Process
6.1 Exchange: If you choose to exchange the product, we will ship the new item to you once the return is received and approved.
7. Non-Returnable Items
7.1 Custom Orders: Custom-made or personalized items are non-returnable unless there is a manufacturing defect or error on our part.
8. Damaged or Defective Products
8.1 Reporting: If you receive a damaged or defective product, please contact us within [number of days] days of delivery with photos and details of the issue.
9. Contact
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at [contact email].
By using the Artisan’s Website, you agree to abide by this Return and Refund Policy.
Please note that while this summary provides a simplified overview, the full Return and Refund Policy on the website should be reviewed for legal accuracy and compliance. Always consult legal professionals to ensure your Return and Refund Policy meets legal requirements.